Contact EDF

0843 509 2517

Calls cost 7p per minute plus your phone provider’s access charge. This is a call forwarding service which will connect you directly to the EDF Contact Number. Diverse-Energy.com are in no way affiliated with EDF Energy.

EDF Energy Contact Number 

EDF Energy provides gas and electricity to over 6 million homes in the UK, the well-known company are one of the biggest in Britain and are part of the “Big Six”. There are six highly recognised energy companies that provide for majority of the market and EDF are one of those. If you’re one of many customers then you may wish to contact them, the best way to get in touch with their team is to give them a call.

We’ve listed many of their phone numbers making it easy for you to locate the department that you need. Rather than enduring a long wait- Diverse Energy enables you to skip the call queues and go to the personnel that you need direct. We’re in no way affiliated with this company or any others- our team work tirelessly to make it simple to get hold of these big companies.

If you are calling to join EDF Energy, make a complaint or ask about their plans then you can find the number you need here. Their call opening hours are between 8am and 8pm during the week and 8am until 2pm on Saturday. The best time to avoid the high volume of calls is around 11am and certainly before most finish work around 5pm.

  • Main contact address: EDF, West Burton Power Station, Retford DN22 9BL
  • Official Website: https://www.edfenergy.com/
  • EDF Contact Telephone Number: 0800 056 7777

Call the EDF Contact Number on 0843 509 2517

Contact EDF Energy – 0800 056 7777

Calling EDF Energy has been made easy as we untangle the various phone numbers and help you connect with the department that you require. If you’re unsure or have general questions then it may be best to call the EDF customer services.

Their trained team are well versed in answering calls and can swiftly rectify most issues or queries that you have. The main number also acts as a switchboard and effortlessly put you through to the number that you need although you could save yourself time by finding it yourself.

How to find the number you need?

1) It’s all very simple, thanks to the efforts of our experts who have already sat and sifted through all of the official EDF phone numbers. Firstly, figure out the reason for your call.

2) Look through the various phone numbers below and find out which one most suits your query.

3) Click the number that you need or write it down ready to call.

Department Contact Number
General Enquiries 0800 056 7777
Accounts & Billing 0843 509 2517
EDF Pre-Payment Line 0800 015 1733
Change Tariff 0800 096 7355
Priority Services 0800 269 450

Switch to EDF – 0800 096 7355

Most calls are in regards to switching energy and that’s why this colossal provider has dedicated a number specifically for this. Their team will be able to answer your questions, give you a quote and help you figure out which tariff mostly suits you. If you decide to go ahead- then it will be made easy and their team take care of the process. You will be asked basic details and if you like you’ll be able to agree over the phone.

Cancel EDF Account

If you’re calling for the opposite reason then you may want to get hold of the cancellation team, you can cancel you current policy and also find out if there are any cancellation fees. This is dependent on the type of tariff that you are in and often you will not need to call and cancel but you should check with your new provider who walk you through the process.

EDF Complaints

If for any reason you are unhappy then it’s best to express this before moving on- after all it’s where the best deals are made. We help you with making complaints further down, but you can simply call the complaints number and log your dismay officially.

Billing & Direct Debit

When joining EDF Energy you should set up a direct debit to avoid missing any payments. If you have a payment to make or wish to call and organise the debit transaction then call 0800 096 2260. The operator will ask for your account number and sort code when setting up the direct debit and you can make sure that everything you owe is taken regularly and all refunds that you’re entitled to are also put into the same account.

Reasons to Call EDF

If you have a query then that’s a good enough reason to give them a call, by phoning you will be saving lots of time and will receive an instant reply. It’s sometimes easier to get to the bottom of an enquiry by calling and with the many positive customer reviews it’s likely you’ll get great customer care.

Although there’s no particular reason that should prevent you from calling, we outline some of the most common reasons for getting in touch.

  • For general enquiries
  • To join EDF
  • To switch energy
  • For boiler enquiries, repairs or replacements
  • For technical support
  • Enquire about tariffs and plans
  • Make a complaint
  • Set up a direct debit
  • Making a payment
  • Installing a smart meter
  • How to log into your online account

How to Make a Complaint

If you’re unhappy with their service then you can make a complaint via their official complaints phone number. Their trained team will try their utmost to solve any problems and also offer a resolution but if you are still not satisfied you should have them log an official complaint, when given a reference number be sure to note it down along with the date. If going forward you feel they haven’t dealt with your complaint seriously then you should e-mail them and escalate matters further. You can also get in contact with the energy ombudsman if you want to take the complaint even further and they will advise you on the next moves and whether you are entitled to any compensation.

EDF Fuel Mix 2018About EDF Energy

As you’ve figured, EDF are a ginormous energy company that provide energy for over six million homes. They are part of the “Big Six” energy companies and are one the most renowned suppliers in the UK. They are owned by Électricité de France. They were founded in 2002 and were one of the fastest growing energy companies ever know, they now control the nuclear generator in the UK and buy share capital from the government.

The EDF Fuel mix for 2018 can be seen on the image to the right.

EDF Tariffs 2018

Being a huge company, they’ve ensured that they cater for a huge chunk of the market, displaying tariffs that are fixed, flexible and others that ensure low carbon generation.

Here’s a list of some of the EDF Energy tariffs:

  • Short Term Fixed- Typically the cheaper option, it is easy to budget and you will be promised a fixed price plan.
  • Long Term Fixed- A longer term of fixed prices that mean you can easily budget but if you wish to have the option to switch then you may want something shorter.
  • Variable- A flexible plan that enables you to leave without cancellation fees and will not tie you into a term. But with this you will ride the fluctuating energy prices.
  • Prepayment- A meter that requires topping up and is easy to monitor. There are lots of variables for this and it’s best to phone the customer service team to find out more.
  • Low Carbon- Those conscious of their carbon footprint can enjoy this tariff with 100% low carbon generation.
  • Feed-in Tariff-  A tariff that called reap rewards from the government, if you generate low carbon energy then you could be eligible for this plan, it’s worth calling to discover more.

Contact EDF via Social Media

If you have tried the above and are having no luck you can also contact EDF by Facebook or Twitter. Please be aware response times are usually over 24 hours.

EDF Smart Meter

FAQ’s

To save yourself a phone call- check out all of the common questions that we have found and answered ourselves.

How to Pay?

When you join EDF they will explain the best way to pay for your bill and how to read your bill. It’s recommended that you pay your bill on a monthly basis via your direct debit but if you need to make a one-off payment call up their billing department, they can also help you set up your direct debit. If you have a pre-payment meter then you will need to utilise your energy card or key and top it up at a local shop or post office.

Best Way to Contact EDF Energy?

The best way to get in touch is via the telephone but you can also e-mail or write to their headquarters. If you want your questions answered then you can get that instantly with their customer service call team.

How to Find the Best Energy Tariff?

The best way to find a tariff for you, is to look around. Do not limit yourself by only looking at one company. You can call EDF to ask specifically about their plans and they will objectively help you find one that suits you and your usage.

What is the Big Six?

You may have heard the Big Six mentioned again and again, it simply refers to the big six energy providers. The six companies dominate the industry and between them they’re responsible for over 90% of households in the UK. EDF Energy are part of this group and are known to be one of the biggest energy providers around.

About diverse-energy.com

As we mentioned above diverse-energy.com is in no way associated with EDF Energy customer service or any other company. Our mission is to educate and inform consumers about their energy options. As such we:

  • Research and publish contact numbers that allow you to reach these companies in a hassle free manner,
  • Provide expert information on a variety of alternative energy sources and suppliers.
  • Provide timely, money saving information on how to make alternative energy work in your home or office.

Contact British Gas

0843 509 2518

This is an unofficial number we are not associated with British Gas. Calls to this number cost 7p per minute, plus your operators access charge. This is a call connection service, you can also contact British Gas for free on 0333 202 9802, or find help by visiting their website here.

Known for being the biggest energy provider in Britain, British Gas provides energy for over 11 million homes. The energy conglomerate is the most famous provider and is part of the notorious “Big Six”. Regardless on whether you’re an existing customer or not- you can contact them over the telephone with ease.

Our Diverse Energy team has worked tirelessly in order to deliver you with all the British Gas contact numbers that you need. Although we’re not associated with them, we have managed to unravel many department phone numbers from the public domain and help you select the one most relevant to your query.

Their friendly staff are very helpful and with around 30,000 employees you can be sure that there’s an expert at hand to assist you. Based in England, you can call them during normal working times- the lines are open from 8am until 6pm in the week and 8am until 6pm on Saturday.

With the sheer size of this energy company it can be difficult to reach the exact person that you need during busy hours and that’s why it’s been made much easier with phone numbers for each query, by contacting the department direct you can skip the queues and call to the customer service. If you need to call to join, query your tariff or make a complaint then find the phone number below.

British Gas Contact Number – 0333 202 9802

Many customers get hold of the main contact number for British Gas and wait for the customer services to place you through to the required expert. You can bypass this process with all the numbers available here, with that said, if you are uncertain on which number to call, telephone their customer services and they will help you with all general enquiries. There’s lots of help and support available over the phone as well as online- plus we have listed FAQs that could ultimately save you time.

Department Contact Number
General Enquiries 0333 202 9802
Account Enquiries 0333 202 9802
Switch to British Gas 0333 202 9505
Home top up number 0800 107 0188 
Calling from Abroad +44 113 298 0900
Textphone 18001 0800 072 8626

Who Are British Gas

Call the British Gas contact number on 0843 509 2518The British Gas Corporation was formed in 1972 by order of the Gas Act of that year. That law called for the merger of all area gas boards and from this merger the British Gas Corporation was born. In 1986 the British Gas Corporation was privatized and in 1997 broken up into several constituent parts which gave us the British Gas we know today.

British Gas is by far the largest energy supplier in the UK serving nearly half of British homes and a half million businesses. The company has nearly 30,000 employees in the UK alone.

Earlier this year British Gas announced they were closing their Oldbury call centre meaning there are now nearly 700 fewer people answering the phones for British Gas than there were last year. That can mean department and staff changes within the company, the existing British Gas customer service contact number you once had may also have changed so make sure you browse this page to find the right telephone number.

Reasons to Contact British Gas

Having the number one leading market position and having over 20 million customers in the UK there are a multitude of reasons as to why you may need to contact the British Gas Helpline:

  • Finding the best Gas & energy Tariff
  • Cover for your home
  • One off repairs (boiler, kitchen appliances, plumbing, home electrical)
  • Boiler and heating replacement
  • Annual boiler servicing
  • Home insurance
  • Information for landlords
  • Smart meters
  • Energy saving
  • Business gas & energy solutions
  • Complaints
  • Account and billing queries

To discuss any of the above and speak directly with a British Gas Customer Service Agent consult the above table.

British Gas Smart Meters – 0333 202 9802

How to Switch to British Gas – 0333 202 9505

If you’re looking to join British Gas then you can call the main customer service telephone number or call the specific number to join. Switching energy is easy and they have a department dedicated to it, call the number and once you’ve given them your usage details, address and other details they can give you a quote and if you wish, you’ll be able to join on the spot.

It’s best to ensure you have the following on you when looking to switch energy:

  • Previous energy bills
  • Address details
  • Your usual usage
  • The type of tariff you prefer (flexi, fixed)

Their advisors won’t try to sell plans to you but they can talk you through what each one possesses and help you align the plan to your needs. You can find one that specifically suits you and your household with help from those in the know.

British Gas Complaints – 0333 202 9774

Although they strive to please all- with over 11 million customers, it’s expected that there will be some complaints. They have put all the measures in to make it a smooth process that can hopefully rectify any issues. Call the complaints number and if they can’t provide a resolution you can log a complaint.

Making a complaint to British Gas is easy- just find the number here and tell them what the problem is, they will work on making things right but you are free to log down an official complaint. This can be done in numerous ways, over the telephone, e-mail ([email protected]) or via post. Initially you should give them a call and if it’s still not resolved, escalate the complaint via writing. Keep a record of all complaints and be sure to contact an ombudsman if you are still unsatisfied.

British Gas Cancellations –  0330 100 0537

Policies can be changed or cancelled over the telephone, phone their cancellation desk and tell them why you wish to move energy provider. They can deal with it immediately although it’s not always necessary, if you’re moving from British Gas then ask your new provider about the process. More often than not your new supplier will deal with the cancellation so that you don’t have to.

Typically when switching energy, the new provider takes care of all cancellations so that you do not have to. For instance, if you’re new to British Gas they will let your old supplier know and organise the switch. If you want to make sure or your new supplier have made it clear that it’s down to you to cancel, call them on their cancellation number and they will help you with the protocol.

Are There Other Ways to Get in Touch With British Gas?

Of course. British Gas have a number of contact forms on their website and if you choose to submit a question or complaint this way you can however be aware it can take over 24 hours for a response.

British Gas Email Address: [email protected]

British Gas Social Media: Twitter or Facebook

British Gas Address:

British Gas

PO Box 227

ROTHERHAM

S98 1PD

You’ll likely hear back from someone within 1 week if you choose to contact by post.

General Enquires

As previously discussed, all general enquiries can be taken up with their customer service desk. You can call the main British Gas number and they will put you through to whoever you need.

Direct Debit Setup

Call the billing phone number if you need to make a one-off payment or set up a direct debit. It’s easily done and they will help you understand the steps to make your outstanding payment.

Best Way to Contact British Gas?

You may be wondering what’s the best way to contact this company and with time being of the essence we don’t want to be wasting time on hold. Find the specific number from this page and save yourself time and hassle. It’s best to phone their customer service team rather than having to await an e-mail reply. Give them a call but avoid busy times around 5pm and 6pm.

Frequently Asked Questions

Save yourself a phone call by finding the answers you have been searching for right here.

How Do Gas Cards Work?

On the Pay as You Go tariffs, you’re required to use a card or key to top up your balance. You cannot use energy without a gas card unless you utilise the small amount of emergency credit you are entitled to. These types of plans are good for monitoring usage and ensuring that you do not overspend, you can top up the card at a local shop or post office.

How Do I Make a Payment?

When joining you will be informed on the best payment methods for your plan, if it is Pay as You Go, then the above FAQ explains how you’ll make payments. Other plans though, require a direct debit, you can set this up by calling the billing department today. It’s also possible to make a one-off payment from your card via the telephone.

What’s the Best British Gas Tariff?

A question that is difficult to answer because there’s no general answer- it is dependent on your usual usage, preferred method of payment and how you’d rather monitor your energy usage. There’s a variety of fixed price, long term, short term and variable tariffs all available, with the company being so big they offer something for every type of household. Those unsure on what plan to go for, can phone up their team for advice.

How Can I Cancel?

Typically when switching energy, you do not have to call the provider you’re leaving, your new supplier will do so. But you should check this with your new energy company and if left unsure simply call the cancellation number and let them know you are leaving.

Which Number Shall I Call?

Scroll through the different phone numbers and pick the board most likely to deal with your query- there are numbers for cancellations, complaints, switching energy and more.

Can I Use this Number to Switch?

Yes, you can utilise the main telephone number at the top or find one more specific to switch to British Gas. They have a whole team with an easy process to help you make the switch and it can be done over the phone. If you call the number to join you won’t have to wait around and endure the constant switch of operators.

What are the Opening Hours?

As stated towards the top of the page, they have long opening hours and there’s plenty of opportunity to contact the British Gas number. They are open between 8am and 8pm from Monday to Friday, and 8am until 6pm on Saturday. If you are calling in the week it’s best to try to call around 8am or between 11am and 1pm to avoid busy call times.

Is Diverse Energy Part of British Gas?

Diverse-energy.com is a completely independent company dedicated to providing UK consumers with:

  • Dependable, affordable contact numbers so that you can get through to the companies that play an important role in your daily life.
  • Comprehensive, expert information on alternative forms of energy and the companies that provide them.
  • Reliable information on how to power your business or home using alternative energy sources.
  • And much, much more.

We have no affiliation of any kind with the companies we provide contact numbers for. We’re here for you so you can enjoy a simpler, more convenient relationship with these important companies.

Contact EON

0843 509 2519

Calls cost 7p per minute plus your phone provider’s access charge. This is a call forwarding service provided by Diverse-Energy.com, we provide a EON contact number which will connect you directly to E.ON. We are in no way affiliated with EON.

EON Contact Number

E.ON are one of the most recognised energy companies in Britain and provide their service to over 5 million households. Previously known as Powergen, the company have made lots of changes since 1989, the once government-run business is now owned by private investors and is a part of the “Big Six”.

Making contact with EON is simple and is best done over the telephone, you can use the main contact number above or you can sift through some of the other numbers and find one that suits your enquiry. You can save time by missing out the customer service number and going straight to the source.

Here at Diverse Energy we handpick all of the main phone numbers and help you save time, you can skip the front desk operator and avoid the call queues that often come with it. Our team are not associated with this energy company or any others, we merely dig out all the useful numbers that you need and provide them here.

Like many others, their phone line is closed on a Sunday but there’s lots of opportunity to get hold of their call staff, call throughout the week between 8am and 8pm or contact them in the 10-hour window on a Saturday with their lines being open from 8am until 6pm.

Call the EON Contact Number on 0843 000 0000

EON Customer Service – 0345 052 0000

If you’re seeking advice, information on gas and electricity plans or merely if you have a general enquiry, then you can look through the phone numbers available on this page and get in contact. There’s a main telephone number listed above that will put you through to their customer service desk, where a helpful team will assist you on your query and switch you through to the department requirement.

If you can find the department phone number yourself, then it is worth calling direct as it will cut out a lot of time and help you bypass being put in an unnecessary call queue and being constantly switched from operator to operator.

Below you’ll find multiple phone numbers and can pick the one that you require with ease. There are lots of reasons to call and that’s why there are so many trained professionals ready to answer your questions.

Department Contact Number
Customer Service 0345 052 0000
Accounts & Billing 0843 509 2519
E.ON Pre-Payment Meter 0345 303 3040
E.ON Business Enquiries 0333 202 4586
Moving Home 0345 303 3020
E.ON Complaints 0345 052 0000

Reasons to Call EON

There’s a whole team dedicated to answering your questions at the EON call centre and they’re based in England too. Regardless on whether you are a new or existing customer, you can call with your queries.

We’ve listed some of the common reasons for calling EON:

  • To switch energy and join EON
  • To cancel your account and move to a new supplier
  • For information on tariffs and plans
  • About your boiler
  • For repairs or to call out an engineer
  • More on renewable energy
  • Details about smart meters
  • Making a complaint
  • Transferring your account
  • Changing personal details
  • Renewing a tariff

We have stated many of the common reasons for calling but all reasons are valid and their operators will try their best to answer all queries. If your enquiry doesn’t fit into one of the departments then they will simply switch you to the correct operator. It’s easy to find the personnel you’re looking for just call the main number.

Switching to E.ON Energy

Switching energy has never been easier- despite the misconception that it’s hard to switch it’s actually a very easy process. It can be carried out over the phone. Call their team and they will be able to give you a quote, you will need to provide them with details and they will work out the cost within minutes.

If you are an existing customer then you can log into your online account and change your tariff. They have lots of online features that now enable you to change your plan and interact with ease.

What you need for an EON quote:

  • Your address including the postcode
  • Previous bill and typical usage
  • Preferred payment method
  • Whether you’d rather pay monthly, quarterly or as you go

If you are debating a change of tariff or you’re looking to join this company then the best thing to do, is to call their phone number and discuss it with them. They can advise you and help you pick the tariff most suited to your household.

E.ON Departments

EON is one of the biggest UK energy companies and subsequently deal with a high volume of phone calls. Fortunately they have taken the best course of action and ensured that their trained experts are always readily available to those that are customers and others looking to enquire. They have departmentalised their call centre so that you can call somebody who can deal with your exact request.

Join EON

Those looking to switch energy can call the specific number and start the process right away; it’s also possible to ask the personnel at this department for more information on tariffs and you’re not obliged to join on the spot. Utilise this number and skip the main telephone number.

Cancel Account

You can call to cancel your account although your new supplier will usually do this for you. If you need to cancel it yourself then give EON a call and they will work with your new provider to organise a switchover date. You have a 14 day cooling period that allows you to change your mind before the switch.

Complain

If you wish to make a complaint because you’re unhappy with part of the service then you should call the complaints phone number. Follow the instructions below when making an official complaint.

Make a Payment

They have a department that takes payments and also assists you with setting up a direct debit. Call the billing number to pay off anything you owe and have your debit card at the ready.

How to Make a Complaint with E.ON

If you’re an existing customer of EON and need to make a complaint then you should call their specialist complaints number. Their staff that have been trained to resolve issues, you may be offered a deal or a way of compensating you for your troubles will take the call but if you feel it’s unsatisfactory you should log a formal complaint over the phone.

Let them know the issue and be sure to note down details of the call including any reference numbers. If you’re still not happy then you can put into writing or speak to the energy ombudsman to take it further.

Frequently Asked Questions

You may want to skip the phone call and unearth all the details you need online- if so, then you should check some of the FAQ’s that we have answered below.

Who are EON?

They’re a company from Germany that were originally owned by the government. They are now part of the Big Six and offer their energy to the UK. They cater for over 5 million homes and have tariffs for both electricity and gas.

Who are the Big Six?

We touched on the fact that EON are labelled as part of the “Big Six”, but what does that mean? It means that they are one of the six biggest energy providers in the UK. It includes the following six rivals- EON, British Gas, SSE, EDF Energy, Scottish Power and Npower.

What are EON rewards?

They paired up with Tesco in an attempt to reward loyal customers, for every penny spent with your energy company, you’ll be entitled to a point on your clubcard. These rewards are exclusive to EON and are a great incentive to join.  

When are EON installing Smart Meters?

They are already installing smart meters as part of their tariffs, if you wish to enquire then call up their customer service number. If you have questions about your current smart meter then call their technical support.

Who are Diverse Energy?

It’s a common question, as most assume we are part of EON or other energy companies. We are an independent company that extract all of the phone numbers for energy companies from the public domain.

How to pay?

There are various ways to make your payment, you can call their billing number or use their app. You can also log into your online account and make your payment from there.  If you’re having trouble then call their helpline for billing and they will talk you through it.

Where is EON based?

Although the company originates from Germany they have call centres based in the UK. You can call, e-mail and write to their team based in England.

What Number Shall I Call?

If you aren’t certain on which number to call, then do not worry. You can call the customer service number and they will put you through. If you can find a number that coincides with your query then you should call that number direct. You can find numbers for complaints, cancellations and tariffs all on this page.

Other ways to get in touch

The quickest and easiest way to get through to the customer service team is to call 0843 509 2519, however there are other ways you can also get in touch. You can send EON customer services an email or fill in the contact form located on the help and support section of their website.

When you contact Eon by email or fill out their form please be aware response times can be over 24 hours so the quickest way is by phone. Other ways to get in touch are via FacebookTwitter or through the online chat facility. Customer service advisers are available online weekdays from 8am -8pm and 8am – 6pm on a Saturday. Unfortunately there is no option to write a letter and send by post, you can only contact by phone or online.

E.on Address: E.ON, Westwood Way, Westwood Business Park, Coventry, CV4 8LG

If you have tried the above and are still struggling to get through via phone or online you could try the following official numbers, Eon prepayment contact number 0345 303 3040 or Eon Smart Pay As You Go Contact Number 0345 366 5996.

If you can smell gas or need to report an explosion / fire you can call the National Gas Emergency Helpline on 0800 111 999.

Is diverse-energy.com Owned or Operated by EON?

We’re a completely independent company with no links to EON technical support and that’s just fine with us. In fact we’re not connected in any way with any of the companies we provide contact numbers for. What we are is a company dedicated to providing:

  • Reliable, fast and affordable contact numbers for many of the UK’s top energy companies
  • Expert information on alternative energy and alternative energy providers in the UK
  • A wealth of information on how to make alternative energy work for your home or business

Our goal is to assist and inform our customers so that they can learn more about their energy options and get in touch with energy providers in a timely and effective manner.