Calls cost 7p per minute plus your phone provider’s access charge. This is a call forwarding service provided by Diverse-Energy.com, we provide a EON contact number which will connect you directly to E.ON. We are in no way affiliated with EON.
EON Contact Number
E.ON are one of the most recognised energy companies in Britain and provide their service to over 5 million households. Previously known as Powergen, the company have made lots of changes since 1989, the once government-run business is now owned by private investors and is a part of the “Big Six”.
Making contact with EON is simple and is best done over the telephone, you can use the main contact number above or you can sift through some of the other numbers and find one that suits your enquiry. You can save time by missing out the customer service number and going straight to the source.
Here at Diverse Energy we handpick all of the main phone numbers and help you save time, you can skip the front desk operator and avoid the call queues that often come with it. Our team are not associated with this energy company or any others, we merely dig out all the useful numbers that you need and provide them here.
Like many others, their phone line is closed on a Sunday but there’s lots of opportunity to get hold of their call staff, call throughout the week between 8am and 8pm or contact them in the 10-hour window on a Saturday with their lines being open from 8am until 6pm.
EON Customer Service – 0345 052 0000
If you’re seeking advice, information on gas and electricity plans or merely if you have a general enquiry, then you can look through the phone numbers available on this page and get in contact. There’s a main telephone number listed above that will put you through to their customer service desk, where a helpful team will assist you on your query and switch you through to the department requirement.
If you can find the department phone number yourself, then it is worth calling direct as it will cut out a lot of time and help you bypass being put in an unnecessary call queue and being constantly switched from operator to operator.
Below you’ll find multiple phone numbers and can pick the one that you require with ease. There are lots of reasons to call and that’s why there are so many trained professionals ready to answer your questions.
|Customer Service||0345 052 0000|
|Accounts & Billing||0843 509 2519|
|E.ON Pre-Payment Meter||0345 303 3040|
|E.ON Business Enquiries||0333 202 4586|
|Moving Home||0345 303 3020|
|E.ON Complaints||0345 052 0000|
Reasons to Call EON
There’s a whole team dedicated to answering your questions at the EON call centre and they’re based in England too. Regardless on whether you are a new or existing customer, you can call with your queries.
We’ve listed some of the common reasons for calling EON:
- To switch energy and join EON
- To cancel your account and move to a new supplier
- For information on tariffs and plans
- About your boiler
- For repairs or to call out an engineer
- More on renewable energy
- Details about smart meters
- Making a complaint
- Transferring your account
- Changing personal details
- Renewing a tariff
We have stated many of the common reasons for calling but all reasons are valid and their operators will try their best to answer all queries. If your enquiry doesn’t fit into one of the departments then they will simply switch you to the correct operator. It’s easy to find the personnel you’re looking for just call the main number.
Switching to E.ON Energy
Switching energy has never been easier- despite the misconception that it’s hard to switch it’s actually a very easy process. It can be carried out over the phone. Call their team and they will be able to give you a quote, you will need to provide them with details and they will work out the cost within minutes.
If you are an existing customer then you can log into your online account and change your tariff. They have lots of online features that now enable you to change your plan and interact with ease.
What you need for an EON quote:
- Your address including the postcode
- Previous bill and typical usage
- Preferred payment method
- Whether you’d rather pay monthly, quarterly or as you go
If you are debating a change of tariff or you’re looking to join this company then the best thing to do, is to call their phone number and discuss it with them. They can advise you and help you pick the tariff most suited to your household.
EON is one of the biggest UK energy companies and subsequently deal with a high volume of phone calls. Fortunately they have taken the best course of action and ensured that their trained experts are always readily available to those that are customers and others looking to enquire. They have departmentalised their call centre so that you can call somebody who can deal with your exact request.
Those looking to switch energy can call the specific number and start the process right away; it’s also possible to ask the personnel at this department for more information on tariffs and you’re not obliged to join on the spot. Utilise this number and skip the main telephone number.
You can call to cancel your account although your new supplier will usually do this for you. If you need to cancel it yourself then give EON a call and they will work with your new provider to organise a switchover date. You have a 14 day cooling period that allows you to change your mind before the switch.
If you wish to make a complaint because you’re unhappy with part of the service then you should call the complaints phone number. Follow the instructions below when making an official complaint.
Make a Payment
They have a department that takes payments and also assists you with setting up a direct debit. Call the billing number to pay off anything you owe and have your debit card at the ready.
How to Make a Complaint with E.ON
If you’re an existing customer of EON and need to make a complaint then you should call their specialist complaints number. Their staff that have been trained to resolve issues, you may be offered a deal or a way of compensating you for your troubles will take the call but if you feel it’s unsatisfactory you should log a formal complaint over the phone.
Let them know the issue and be sure to note down details of the call including any reference numbers. If you’re still not happy then you can put into writing or speak to the energy ombudsman to take it further.
Frequently Asked Questions
You may want to skip the phone call and unearth all the details you need online- if so, then you should check some of the FAQ’s that we have answered below.
Who are EON?
They’re a company from Germany that were originally owned by the government. They are now part of the Big Six and offer their energy to the UK. They cater for over 5 million homes and have tariffs for both electricity and gas.
Who are the Big Six?
We touched on the fact that EON are labelled as part of the “Big Six”, but what does that mean? It means that they are one of the six biggest energy providers in the UK. It includes the following six rivals- EON, British Gas, SSE, EDF Energy, Scottish Power and Npower.
What are EON rewards?
They paired up with Tesco in an attempt to reward loyal customers, for every penny spent with your energy company, you’ll be entitled to a point on your clubcard. These rewards are exclusive to EON and are a great incentive to join.
When are EON installing Smart Meters?
They are already installing smart meters as part of their tariffs, if you wish to enquire then call up their customer service number. If you have questions about your current smart meter then call their technical support.
Who are Diverse Energy?
It’s a common question, as most assume we are part of EON or other energy companies. We are an independent company that extract all of the phone numbers for energy companies from the public domain.
How to pay?
There are various ways to make your payment, you can call their billing number or use their app. You can also log into your online account and make your payment from there. If you’re having trouble then call their helpline for billing and they will talk you through it.
Where is EON based?
Although the company originates from Germany they have call centres based in the UK. You can call, e-mail and write to their team based in England.
What Number Shall I Call?
If you aren’t certain on which number to call, then do not worry. You can call the customer service number and they will put you through. If you can find a number that coincides with your query then you should call that number direct. You can find numbers for complaints, cancellations and tariffs all on this page.
Other ways to get in touch
The quickest and easiest way to get through to the customer service team is to call 0843 509 2519, however there are other ways you can also get in touch. You can send EON customer services an email or fill in the contact form located on the help and support section of their website.
When you contact Eon by email or fill out their form please be aware response times can be over 24 hours so the quickest way is by phone. Other ways to get in touch are via Facebook, Twitter or through the online chat facility. Customer service advisers are available online weekdays from 8am -8pm and 8am – 6pm on a Saturday. Unfortunately there is no option to write a letter and send by post, you can only contact by phone or online.
E.on Address: E.ON, Westwood Way, Westwood Business Park, Coventry, CV4 8LG
If you have tried the above and are still struggling to get through via phone or online you could try the following official numbers, Eon prepayment contact number 0345 303 3040 or Eon Smart Pay As You Go Contact Number 0345 366 5996.
If you can smell gas or need to report an explosion / fire you can call the National Gas Emergency Helpline on 0800 111 999.
Is diverse-energy.com Owned or Operated by EON?
We’re a completely independent company with no links to EON technical support and that’s just fine with us. In fact we’re not connected in any way with any of the companies we provide contact numbers for. What we are is a company dedicated to providing:
- Reliable, fast and affordable contact numbers for many of the UK’s top energy companies
- Expert information on alternative energy and alternative energy providers in the UK
- A wealth of information on how to make alternative energy work for your home or business
Our goal is to assist and inform our customers so that they can learn more about their energy options and get in touch with energy providers in a timely and effective manner.