0843 509 2520

Calls to this number are 7p per minute plus your phone providers access charge. Diverse-Energy are in no way associated with Sainsbury’s Energy, we simply aim to provide a Sainsbury’s Energy contact number which will get you through to the right team.

Sainsbury’s Energy Contact Number – 0333 202 9816

Sainsbury’s Energy is the result of a partnership between upscale supermarket chain Sainsbury’s and energy giant British Gas. This new partnership provides gas, electric and boiler services to customers across the UK and touts itself as being a knowledge base that consumers can use to teach themselves the basics of sustainable energy use. 

Sainsbury’s are well known for their gold standard customer service and they aim to combine this with energy expertise to provide a new approach to supporting customer’s energy needs. They aim to promote greener energy and help reduce carbon emissions across the UK. 

More About Sainsbury’s Energy

Sainsbury’s Energy claims to provide a new approach to consumers’ relationship to energy, somewhat along the lines of rival Marks and Spencer Energy. Both companies put their high-end reputation on the line to distribute energy products. In order to stave off criticisms that the energy business is perhaps unbecoming of them they attempt to position themselves as a better, more responsible brand of energy distributor. Is it true? Only their customers can really tell and thousands of them try to contact Sainsbury’s Energy daily with questions. 

One new approach Sainsbury’s have taken is to have in store Retail Energy Experts who will offer face to face advice. This new ‘in store’ service will allow customers to discuss new tariffs and ways to save money on their energy bills, customer will also be able to receive nectar points on a range of products and services available.

With a choice of contact numbers via a consumers website it can often become  knowing which one to call, here at Diverse-Energy we have Sainsbury’s Energy contact number 0843 509 2520 which will get you through to the Sainsbury’s Energy customer service team.

You can call the Sainsbury’s Energy telephone number Monday to Friday 8am – 8pm and Saturday 8am – 6pm, these are extended hours compared to competitor energy companies.

Call the Sainsbury's Energy Contact Number on 0843 509 2520

Reasons to Contact Sainsbury’s

There are many reasons as to why you may need to contact the Sainsbury’s Energy support number, some common ones are to discuss the below:

  • Account and billing queries
  • Payments
  • Direct Debits
  • Submit meter readings
  • Energy tariffs
  • Online account
  • Moving home

Alternative Sainsbury’s Energy Phone Number

DepartmentSainsbury's Energy NumberOpening Times
Customer Service 0843 509 2520 or 0800 316 0316 Monday to Friday 8am - 8pm Saturday 8am - 6pm
New Customers 0843 509 2520 or 0800 107 1879 Monday to Friday 8am - 8pm Saturday 8am - 6pm
Gas Emergencies 0800 111 999 24 hours, 7 days
Electrical Emergencies 105 24 hours, 7 days

Sainsbury’s Energy Reviews

Sainsbury’s Energy are that committed to customer service and feedback that they have integrated a review section within their website. They currently score an overall 73% for value, customer service, ability to submit meter readings, you can read some of the reviews here.

You can also read reviews on Trust Pilot and Which.com.


Sainsbury’s Energy Call Centre Hours

Sainsbury’s Energy customer service department is open Monday through Friday 8am to 8pm, Saturday 8am to 6pm and you can reach them on 0843 509 2520. Peak times are around 9 – 10am weekdays and 4 – 6:30pm so call outside of these hours for a shorter call time.

Calling Sainsbury’s to Register a Complaint

If you’re like most people you won’t want to waste time making a complaint just to tell a company you’re unhappy with their products or services. There are various ways you can make a complaint and get in touch, the fastest way is to Sainsbury’s Energy complaints number 0800 316 0316.

You can also contact Sainsbury’s energy via a contact form located on their Help & Support section of their website, or message them through Facebook or Twitter. Please be aware that response times through social media may be over 24 hours.

Can I Talk with Sainsbury’s Energy Technical Support Using This Number?

Certainly. When you call 0843 509 2520 you’ll be put through to Sainsbury’s customer service department and from there to whomever you need to speak with regardless of department.

How do I check what tariff I’m on?

There are a couple of ways in which you can check what tariff you are on, you can look at your paper bill and the tariff will display on the right under your customer reference number. If you have an online account you can log in and follow the below instructions:

  1. Go to your account
  2. Select either Gas or Electricity
  3. You will be able to view your tariff under your current balance

If you think you are on the incorrect Sainsbury’s energy tariff and need to speak with someone you can call 0843 509 2520 or try 0800 077 3833.

How do I read my meter and submit meter readings online?

Firstly you need to locate your gas and electricity meters, the gas meter can be outside or inside your home and the electric one is usually inside your home near your electric switch box. Once you have located the meters you will need to know how to read your meter as each meter is read slightly different.

Different types of gas meter include:

  • Digital metric meter
  • Imperial meter
  • Dial meter

Different types of electric meter include:

  • Single rate meter
  • Two rate meter
  • Dial meter

What Type of Affiliation Does Diverse Energy Have with Sainsbury’s Energy?

None. We supply you with contact numbers as part of our company mission to help spread the word about alternative energy and the companies that provide it. We also provide expert information regarding ways to make alternative energy work in your home or business. We having nothing to do with any of the companies we provide contact numbers for.

Can I Write to Sainsbury’s Energy?

Of course. If you prefer a more personal form of interaction with the companies you do business with you can write down your question or complaint and send it off to Sainsbury’s at:

Sainsbury’s Energy

PO BOX 227


S98 1PD

If you don’t want to go to those lengths of physically posting a letter you can write to Sainsbury’s using any of the contact forms on their website or send them an email. Either method will likely find you waiting a week or more for a reply.


If you can smell gas and think you have a leak, call the free National Gas Helpline on 0800 111 999.