Calls cost 7p per minute plus your phone provider’s access charge. This is a call forwarding service which will connect you directly to the Ecotricity Contact Number 0843 509 2508. Diverse-Energy are in no way affiliated with Ecotricity, we provide a call forwarding service. All information on this page and website can be found freely in the public domain.
Ecotricity are a UK energy firm that claims to be the first truly green provider for homes – and since their founding they have continued to help customers power their lives with renewable sources. You can call Ecotricity directly on 0843 509 2508 – their main switchboard number – or it may be more efficient to speak to a member of the team through a dedicated number if you need to get in touch with someone sooner rather than later.
We’ve rounded up all the most important and useful numbers in the Ecotricity network to ensure that you can get through to any of the departments in their network without having to worry about queues or getting passed from pillar to post. Feedback on customer service from the brand is generally very positive, meaning that if you can’t find reliable answers to your questions online, you can rest assured that a professional will be able to help you in more detail when you call in.
The supplier is open to receive calls from Monday to Friday between 8am and 8pm and between 9am and 5pm on Saturday. This means you’ll be able to speak to a member of staff throughout the week with ease – though do be aware that you won’t be able to reach and advisor on Sundays or Bank Holidays.
Business customers can speak to the relevant team between 8:30am and 5pm from Monday to Thursday and between 8:30am and 4pm on Friday, with all queries fielded via email through [email protected]y.co.uk outside of these times.
Ecotricity Contact Number – 01453 761482
Claiming to be the world’s first green energy electricity company the Ecotricity story is a pretty remarkable on. Started by one man (Dale Vince) with a windmill the company grew rapidly after its founding in the mid-90s.
By 2007 the company was the Ashden Awards winner for sustainable energy. Today the company continues to expand its wind generating capacity and is actively pursuing solar and wave power as well.
Whether you are in need of power supply to your home or business premises, Ecotricity has a range of options available to you from flexible tariffs to customer service operators ready and willing to help you settle into the brand in your own time.
Switching is easy – call the relevant number from our directory and the team will handle the rest for you. Whether you need technical support, help with a bill or otherwise, the brand has arranged its departments in such a way that you can easily find the help you need from area to area. You can also find plenty of information online, too – but it is always a good idea to have a few numbers to hand just in case you need to speak to someone.
Ecotricity Phone Numbers
While you might previously have needed to hang around on the switchboard or to undergo some serious Googling to find the right contact numbers for your energy queries, we’ve made it easier than ever to break things down.
Simply consult our guide and take a look at the various departments and areas open for you to dial – from technical guidance and website help to support on billing and tariffs, you won’t ever find yourself stranded in one particular department.
|Customer Service||0345 555 7100|
|Moving Home||0345 555 7500|
|Pay As You Go||0345 555 7400|
|Account & Billing||0843 509 2508|
|Switching||0808 123 0123|
|Business||0345 230 6102|
Reasons to call the Ecotricity Contact Number – 01453 761482
Calling in has never been easier thanks to our comprehensive guide and directory, and if you are still unsure as to whether or not you should make a call based on your needs and queries, we’ve come up with a brief list of options for you below to help make things that little bit simpler. You may wish to call today if:
- You’d like to switch your supply over
- You’re moving home
- You’d like to discuss a bill or to change your billing cycle dates
- You’d like to make a complaint
- You need help managing your account
- You’d like to know more about renewable energy
- You’d like to change your tariff
- You’d like to submit a meter reading
- You’re experiencing technical difficulties
All of the above and much more can be addressed and remedied for you – simply find the right number for your needs and connect to a member of the team who can help you sooner rather than later.
Alternative Ways to Contact Ecotricity
If you prefer to write to them directly you can do by sending any correspondence to the below address, please be aware it make take a while to receive anything back.
Ecotricity Group Limited, Lion House, Rowcroft, Stroud, Gloucester, GL5 3BY.
Switching to Ecotricity is a move which may well be based on your desire to become more environmentally-friendly. As well as offering value for money on power tariffs throughout the UK, Ecotricity focuses on offering a fuel mix that’s completely renewable – meaning that unlike the national average that falls below 25% renewable in terms of all-over electricity mix, this brand is one of many rising names that continue to derive their energy from the sun, the sea and the air.
Switching is easy. Call the registrations and supplies team and forward a handful of details to get started – they will do the rest with your existing supplier and set you up on the date you want to get started. You’ll receive final billing and balances from your outgoing provider and Ecotricity will then do the rest.
If, however, you wish to cancel your supply with the provider, this is easy to handle too. Simply call the relevant number as listed in our directory and speak to a member of the team to make sure that you get your account and supply switched off exactly when you need it to be – so that your bills don’t run over for longer than you are expecting.
The team are always willing to discuss any issues that may lead to cancellation, too – so if it is a bad experience that has led you here, you may be able to find a remedy sooner rather than later.
The most popular way to pay will always be through direct debit. This type of instruction allows you to pay your outgoing bills through your bank account without ever having to make the move to pay anything outright – your bills will be collected as and when they are due. You can also pay by card, prepayment meter and otherwise if these options are more convenient to you – and what’s more, you can call Ecotricity customer services to arrange to have your bill dates changed should you wish – there will be a little in the way of pro rata billing and fees involved, but you will be fully advised of what to expect.
How to Make a Complaint
Complaining to Ecotricity is simple, too – it’s always recommended that you try and call the main number for your needs in the first instance as many issues can be addressed and remedied at the first point of contact – but beyond this, you can also contact the team via Twitter, Facebook or online – there are a number of routes open to you should you have any concerns you feel need addressing in an escalating manner.
You can also feel free to write to the team at Ecotricity Group, Lion House, Rowcroft, Stroud, Gloucester, GL5 3BY. Do be aware that contacting the team in this way may mean that it takes further time for your concerns to be addressed than via phone.
Ecotricity Fuel Mix 2018
Ecotricity power is offered on a completely renewable or green basis – with under a quarter of fuel mix nationwide coming from renewable sources, this is one of the longest-standing brands in the UK still striving to make a stand against dependency upon fossil fuels and inefficient means of power. The majority of power from Ecotricity comes from wind farms – but their mix breaks down, generally, as below:
- Offshore wind – 78.34%
- Onshore wind – 21.59%
- Hydro – 00.06%
Tariff options here are nice and simple – do you need electricity, or do you need gas? Gas supplied is, at present, 12% green – with the promise that this will grow in time, along with a dedication to avoiding controversial fracking at all costs. Green electricity and green gas are available from the supplier on a flexible basis.
Green Energy For Your Home – 08000 302 302
To speak to a customer service agent about Green Gas or Green Electricity you can call 08000 302 302.
Pay As You Go – 08000 302 302
Ecotricity Pay As You Go helps individuals manage their gas and electric payments, with Ecotricity’s ethical policies you can guarantee you won’t be charged any extra for choosing this tariff. You can contact the Ecotricity Pay As You Go team on 08000 302 302 or 0843 509 2508.
The Feed-in tariff is a government scheme which started in 2010, it allows customers to generate their own electricity whether this be in the form of solar, wind, hydro or geothermal energy and sell it back to the grid. To find out if you are eligible to apply for the Microtricity feed-in scheme you can call the customer service team on 0345 555 7600.
Ecotricity do ask that the below requirements are met in order to apply:
- Your generator system was fitted by an MCS installer
- Your system is up to 50kW
- Your system was installed after 15 July 2009
If your system is over 50kW you will need to email the following email address [email protected].
For Your Business
Ecotricity have an award winning scheme to help encourage businesses to switch to 100% greener energy. Whether you have a small, medium or large business you can call the Ecotricity contact number on 0345 230 6 102 or 0845 509 2508 to discuss your requirements. Business opening hours are Monday – Thursday 08:30am to 17:00pm and 08:30am to 16:00pm Friday. Outside of these hours you can email [email protected].
Frequently Asked Questions
Ecotricity Support Number Hours of Operation
The Ecotricity contact number is open for longer hours than some of the other second tier power companies. Typically they’ll have people manning the phones from 8:00am – 8:00pm Monday to Friday and 9:00am – 5:00pm Saturday. You can call Ecotricity on 0843 509 2508 instead and bypass the queues.
Can I Use This Number to Switch to Ecotricity?
You certainly can. If you’ve decided to join the many thousands who are switching every year to Ecotricity green power just call 0843 509 2508 and tell the customer service adviser. They’ll put you through to the right team without delay and you’ll be on your way to a more environmentally friendly future.
If you’ve had enough of waiting on the Ecotricity complaints line, listening to canned music and navigating endless automated menu trees use the contact number we provide you here at diverse-energy.com and say goodbye to the “stuck in the phone queue blues”.
Does Ecotricity Support Homes and Businesses?
Yes – there are dedicated numbers you can call should you wish to set up green power for your home or business premises – please see our guide for more details on who to call and contact.
Switching to this provider is a move that means you are focused on lessening your carbon footprint – this is a provider that offers 100% renewable electricity and as much natural gas as possible – meaning that they strive to ensure that only natural, non-fossil fuel is sourced for their homes and businesses supported.
They have been in the game since the 1990s and are regarded as the longest-standing green energy supplier, even though many of the Big Six are now focused on getting greener.
Can I Pay as I Go?
Yes – there are prepayment options available, meaning that you can always keep a firm track on how much you are using at any one time. This is a great way to manage your bills and your usage, and we highly recommend you do so if you struggle with monthly or quarterly invoices elsewhere! Handily, you won’t be charged any more to get going on this type of energy payment – call the relevant team via the number listed above.
If you would like to read any Ecotricity reviews to find out further information or to make a decision before you switch you can read them here on Money Supermarket.