0843 509 2526

Calls to this number cost 7p per minute plus your phone providers access charge, this is a call forwarding service provided by Diverse-Energy. The Npower contact number we provide 0843 509 2526 will connect you directly through to Npower customer service.

Npower Phone Number

If you need to speak with the Npower customer service team regarding your account, payments, switching to Npower or if you are moving home you can call the Npower contact number on 0843 509 2526. Lines are open Monday to Friday 08:00am to 20:00pm and Saturday 08:00am to 18:00pm. Unfortunately their call centre is closed on Sundays and Bank Holidays.

Call the Npower Contact Number on 0843 509 2526

 Alternative Npower Contact Numbers

Department Contact Number Opening Times
General Enquiries 0800 073 3000 or 0843 509 2526 Monday to Friday 08:00 – 20:00 Saturday 08:00 – 18:00
Npower Bills and Payments 0800 073 3000 or 0843 509 2526 Monday to Friday 08:00 – 20:00 Saturday 08:00 – 18:00
Submit Meter Readings 0330 100 3000 or 0843 509 2526 Monday to Friday 08:00 – 20:00 Saturday 08:00 – 18:00
Boilers and Heating 0800 980 3650 or 0843 509 2526 Monday to Friday 08:00 – 20:00 Saturday 08:00 – 18:00
National Gas Helpline 0800 111 999 24 Hours, 365 Days

Npower Customer Service

If you prefer to write you can chat to a customer service adviser via the Npower live chat application on their website, live chat is available Monday to Friday 07:00am to 23:00pm, Saturday 08:00am to 20:00pm.

You may want to get in touch with the Npower social media team via Twitter or YouTube.

Npower Email Address

If you have a general enquiry you can email [email protected], to make an Npower complaint you can send an email to [email protected].

About Npower

Contact Npower today on 0843 506 2526NPower is one of the Big Six UK energy companies (although they maintain a tenuous hold on that distinction these days) supplying electricity and gas to businesses and homes right across the UK. NPower is a subsidiary of the German firm RWE whose stewardship of the UK business has been called into question by shareholders, customers and some government officials. Criticism generally takes the form of accusations the company has tried to be too many things to too many people with their energy customers often suffering as a result. For example: they ventured into telecoms in 2006 and into plumbing services in 2009 with neither experiment going particularly well and the company identity becoming diluted.

In 2013 NPower sold two of its energy subsidiaries to Utility Warehouse and as a result Utility Warehouse became a major player in the UK energy market while NPower’s market share and influence took a major hit. The company have also come under fire for allegedly deceptive marketing practices and have been cited by the government for a woeful customer service record.

Npower Reviews

According to Which.com, Npower has come bottom out of 22 energy companies for the sixth year running and has scored a disappointing overall customer score of 41% with an average of 2/5 stars. After being fined £26 million in December 2015 for failing to treat customers fairly, Npower customer service improved from 35% to 41%.

TrustPilot which is an online review community rates Npower customer satisfaction at an overall of 0.5 / 10.

Npower Tariffs

Intelligent Fix October 2018 v2

  • Fixed rates until October 2018
  • Direct debit only
  • Pay monthly or quarterly
  • Only account management
  • £60 early exit fee per fuel
  • 3rd Gen Nest Thermostat

Online Fix January 2018

  • Available for both gas and electricity
  • Direct debit and pay upon receipt of bill
  • Fixed rates until January 2018
  • £20 early exit fee per fuel
  • Online account management

Feel Good Fix August 2018

  • Available for both gas and electricity
  • No early exit fee
  • Direct debit discount
  • Online account management

Standard Variable Tariff

  • Variable rates
  • Payment by direct debit, prepayment
  • Gas or electric or both
  • No early exit fee
  • Pay how you like

Why do people contact Npower?

FAQs

What are the Npower Call Centre Opening Times?

The NPower customer service call centre is open from 8am to 8pm Monday through Friday and from 8am to 6pm on Saturday. Our Npower contact number will connect you directly through to the Npower customer service team, we would advise calling outside of peak times 9am to 11am and 5pm to 7pm for the quickest answering time.

How much will is cost to call this Npower Telephone Number?

Calls to this number cost 7p per minute plus your phone companies access charge. It can often be quite difficult to find the right contact number on an energy providers website, here at Diverse-Energy we have done all the research for you. The number we provide will connect you directly through to Npower.

Can I Use This Number to Make a Complaint to Npower?

Yes you can call 0843 509 2526 or 0800 316 9328 (option 1) to make an Npower complaint or if you prefer to write the Npower complaints email address is [email protected]. The easiest and fastest way to get your voice heard is to call the Npower complaints number via phone and outside peak calling hours.

The Npower complaints procedure is thorough and N power provide many ways to get touch, they provide four formal steps which you can take to ensure your complaint is dealt with efficiently.

Step 1 is to call the above number and select option 1 to speak with the customer service team to try and resolve your issue. Step 2 is to be passed through to the Npower specialist complaints team and you can expect to have your complaint resolved within 28 working days.

If you are still unhappy step 3 involves the specialist complaints team passing your complaint through to the Npower escalated complaints team to be reviewed, you can contact the team directly by calling 0800 316 9328 (option 2)  or you can email [email protected].

If you are still unhappy and have received an Npower final position letter you are entitled to speak with the energy ombudsman services who can be reached on 0330 440 1624.

Will This Number Put Me Through to Technical Support?

Yes. Any technical problems you’re having with any of NPower’s products or services are far better addressed by calling 0843 509 2526 than by trying your luck with the standard NPower technical support number. If the customer care rep who answers the phone is not able to effectively address your issue they’ll put you directly through to someone who can help.

What if I Want to Switch to Another Energy Supplier?

Maybe you’re shopping around for a new supplier and would like to speak to NPower customer service. Maybe you’re one of the thousands of customers who have filed enough NPower complaints and decided it’s just better to move on to another supplier. Maybe you have some minor complaint you’d like to air with NPower customer services. Whatever the case, if you need to speak with someone at NPower for any reason your best way to do so is by calling the number displayed on this page.

Don’t forget to browse our site and pick up any other contact numbers you may need. Feel free to hand them out to your friends and family as well. They’re here for the taking so don’t hesitate and happy calling!