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Contact EDF Energy
EDF Energy provide electricity and gas to nearly 6 million customers in the UK, making them one of the largest energy conglomerates in the country and solidifying their position within the Big Six. EDF is wholly owned by Électricité de France and began its corporate life in 2002 following the mergers of Seeboard, SWEB Energy, London Electricity, a pair of coal-fired generating stations and a gas turbine station. Several years later they acquired control of nuclear generator ‘British Energy’. Combined with its previously acquired generating capacity this vaulted EDF into the position of being one of the country’s largest power generators as well as the operator of the country’s largest power distribution network.
The EDF energy customer service department is said to provide some of the best customer support across the energy sector, with the average length of a call being around 7 minutes. The best method of contact with EDF is by phone and you can contact EDF on 0843 509 2517. Their call centres are located throughout the UK with their head office being based in London.
- Main contact address: EDF, West Burton Power Station, Retford DN22 9BL
- Official Website: https://www.edfenergy.com/
- EDF Contact Telephone Number: 0843 509 2517 or 0800 056 7777
Call centre opening hours are Monday – Friday 8am – 8pm, Saturday 8am – 2pm and closed on Sundays.
Peak times to call are between 9am – 10am and 4pm – 6pm on weekdays so for a fast and efficient service the best times to call are between 10am – 11am and 2pm – 4pm.
Additional Company Information
In 2006 the company’s development branch was dissolved. In 2010 downstream networks were sold to the Cheung Kong Group from Hong Kong and to add to the confusion EDF Energy Networks was renamed UK Power Networks leaving many to wonder just who controlled the renamed division. Since then the company has gone from strength to strength investing in infrastructure and becoming a leading energy provider amongst the big six in the UK. EDF is the UK’s largest producer of low carbon energy and in recent years we have seen them take an interest in eco-friendly energy in the form of wind farms and hydroelectricity.
“The challenges faced by the world’s climate not only require a long-term vision, but also determination and consistency in action” Vincent de Rivaz, CEO EDF Energy
Reasons for Calling EDF Energy
The most common reasons for calling the EDF Telephone Number relate to accounts / billing and choosing the correct tariffs. Other reasons can include:
- Discuss an EDF account or bill
- Choose the best tariff
- Save money by switching to EDF – show them your bill
- Advice on how to save energy
- Report an issue
- Report a gas leak (call the National Gas Helpine 0800 111 999)
- Negotiate a better price on your energy tariff
- Eco friendly energy
- EDF Business Energy
Unfortunately sometimes you may need to resolve an issue and contact EDF to make a complaint, you can call the EDF complaints number on 0843 509 2517 to reach the correct department. Common complaints can be:
- Major discrepancies between energy used and energy billed for
- No response to written inquiries either via contact forms or email
- Confusion regarding direct payment plans
You can also leave a complaint via their contact form located on their website.
Useful EDF Helpline Numbers
EDF Contact Number for Direct Debit Payments: 0843 509 2517 or 0800 096 2260
Pay As You Go Number: 0843 509 257 or 0800 015 1733
What are their Call Centre Hours?
EDF Energy customer service is open Monday through Friday 8am to 8pm and Saturdays 8am to 2pm. There are a lot of contact numbers published on the company website and this can be confusing. Thankfully, you have a practical alternative in the form of our 0843 number: 0843 509 2517.
What’s the Relationship Between diverse-energy.com and EDF?
There is no relationship. Diverse-energy.com is a fully independent company that is not beholden in any way to the companies we provide contact information for. We’re customers ourselves and know just how frustrating it can be to have to hold the line sometimes for hours just to ask a simple question or lodge an honest complaint. We decided to do something about it and spent a lot of time and effort in determining your best way to contact EDF customer care or EDF Energy technical support is by using 0843 509 2517
Are There Alternative Ways of Getting in Touch?
Yes, you can use the EDF Energy Facebook page to send a message or Tweet them via the EDF Twitter page. You can also log a complaint using one of their contact forms located on their website, responses may take upto a week. Curiously, unlike most other companies in the energy sector EDF do not publish an address on their website where you can send handwritten EDF Energy complaints or questions.
What’s the Catch? Do I Have to Join diverse-energy.com?
There is no catch and no, you don’t have to join diverse-energy.com, provide us any personal information, pay a fee or enter your email address to take advantage of the EDF Energy contact number or that of any other company. We make these numbers freely available to everyone for the purpose of helping to simplify your life and your relationship with the organizations that you are trying to reach.
Can I Use This Number To Report a Service Disruption?
Yes. If your power is out you’ll need to contact EDF Energy straight away and tell them about it. As the owner of the country’s largest distribution network it’s likely any downed lines are owned and/or operated by EDF and they’ll need to send support teams out to handle the situation. The fastest way to get through to EDF Energy technical support is by calling 0843 509 2517.
Can I Use Your Number to Complain About my Bill?
0843 509 2517 is the best way to log EDF Energy complaints or ask questions regarding your bill.
What if I Want to Switch to or From EDF?
If you want to switch from your current supplier of gas or electricity this is the EDF Energy contact number to call. Our low-cost, high priority number will have you speaking to the right person without delay or the endless phone shuffle you’ll experience on their standard contact numbers.
As we mentioned above diverse-energy.com is in no way associated with EDF Energy customer service or any other company. Our mission is to educate and inform consumers about their energy options. As such we:
- Research and publish contact numbers that allow you to reach these companies in a hassle free manner,
- Provide expert information on a variety of alternative energy sources and suppliers.
- Provide timely, money saving information on how to make alternative energy work in your home or office.