0843 509 2523

Calls to this number will cost you 7p per minute plus your phone providers access charge. Diverse-Energy provide a call forwarding service which will connect you directly through to Co-operative Energy. If you need to speak with the customer service team you can call the Cooperative Energy Contact Number above.

Call the Cooperative Energy Contact Number – 0800 954 0693

If you need to speak to a customer service adviser at Co-op energy lines are open Monday to Friday 08:00 – 20:00 and Saturday 09:00 – 16:00, unfortunately their call centre is closed on Sundays and Bank Holidays. If you browse their website you will find it quite difficult to track the right contact number down for a particular department and that’s why we have done all the hard work for you!

If you have a general enquiry regarding your account, billing, managing your direct debit you can call the Co op energy contact number on 0800 954 0693 which will connect you directly through.

Call the Co op Energy Contact Number on 0843 509 2523

About Co-operative Energy

The Co-Operative Energy is a UK energy supplier based in Warwick whose focus on renewable energy sources brought them much praise and attention when they first came on the scene in 2010. At that time they boasted that nearly 70% of their electricity was generated by renewable sources and this made them an instant hit with environmentally conscious consumers. Their aim over the next 3 years is to increase the amount of electricity obtained from renewable sources to 75%.

Today they provide energy to some 250,000 UK customers which continues to grow year on year. Co-op energy pride themselves on being fair and transparent which we have to agree with! Unlike other big energy players in the energy market,  coop energy are entirely run by members which means they don’t have any shareholders so customers get their say in how they want the company run.

They claim that their competitors may offer the cheapest energy tariffs on the market however these are often misleading and prices often increase once a customer has switched. The Cooperative energy promise to treat customers fairly and offer clear, transparent contracts with long term sustainability.

Current energy fuel mix as of January 2016: 36.6% Coal, 34.24% Natural Gas,  13.43% Nuclear, 10% Renewable energy, 6% Other

Cooperative Energy Reviews

Reading customer reviews across three of the main review sites (Money Supermarket, Which.com and TrustPilot) co-operative energy scored poor to average on customer service reviews overall. On Which.com the energy provider came 20 out of 22 energy providers in the UK scoring 45% overall on customer service. They scored an average of 5/10 on Money Supermarket  and 1.3 out of 10 on TrustPilot.

Co op Energy Tariffs

Cooperative energy offer a wide range of both fixed and variable tariffs for gas and electricity, even introducing a new 100% green tariff.

Co-op Online February 2018

  • Exclusively for long standing customers
  • Direct debit payment only
  • Fixed until 2018
  • £30 cancellation fee per fuel

Co-op Online 2017

  • Exclusively for loyal customers only
  • Direct debit payment only
  • Fixed until 2017
  • £30 cancellation fee per fuel

Co-op Fix For Longer February 2018

  • Available to new and existing customers
  • Prices guaranteed until Feb 2018
  • £60 cancellation fee to cancel gas and electricity (£30 per fuel)
  • Direct debit only

Co-op Online Paper Bills October 2017

  • Available to new customers as well as existing
  • Prices guaranteed until October 2017
  • £30 cancellation fee per fuel

Co-op Fix and Fly October 2018

  • Up to £100 travel voucher per customer (£50 per fuel)
  • Open to new and existing customers
  • Prices fixed until October 2018

Co-op Online Green February 2018

  • 100% renewable energy
  • Online only
  • Direct debit only
  • Paperless billing

Green Pioneer

  • 100% energy sourced from renewable
  • Exclusive offers and perks
  • Donations to green projects and community grants
  • No tie-ins or exit penalities

Alternative Co op Energy Phone Numbers

If you are looking to speak to a particular department one of the below coopenergy contact numbers will get you through to the right person.

If you are moving home you can call 0800 781 1605 or 0843 509 2523

To submit a meter reading you can call 0800 093 7547 or 0843 509 2523

For general enquiries you can call 0800 954 0693

If you think you can smell gas you can call the National Gas Helpline on 0800 111 999

The great thing with Co op energy is that they provide many alternative ways to get in touch via their website which is filled with help sections and step by step guides, they really do take pride in customer service. If your query isn’t urgent and you would prefer to write rather than call you can submit a question via one of their contact forms or even get in touch through one of their social media pages: Facebook, Twitter or Google Plus.

If you prefer to write a letter you can also send it to the below postal address, please be aware response times will be significantly longer than if you were to call the coop energy customer service team.

Co-operative Energy
Warwick Technology Park
CV34 6DA

Most Common Coop Energy Enquiries

If you browse the Coop Energy website you will find it has a really informative help and support section, if you have a query regarding your account or are wanting to switch energy providers we would always recommend the fastest way is to call 0843 509 2523. Some of the most common reasons people contact co op energy:

  • What is a smart meter?
  • Do I have to have a smart meter?
  • What are the benefits of having a smart meter?
  • If I have a fixed-term tariff can I still change tariff?
  • How do I submit a meter reading?
  • How do I take a meter reading?
  • How do I switch to Cooperative Energy

If you need to contact co op energy regarding any of the above queries you can call the 0843 number we provide on this website.


The Co-Operative Energy Call Centre Hours

The Cooperative Energy call centre that is open Monday through Friday from 8am to 8pm and Saturdays from 9am to 4pm.

Is It Smarter To Contact The Co-Operative Energy in Writing?

Co-op Energy do give you an option to write to them, however please be aware response times can be significantly longer than if you were to call the Co op Energy telephone number. If your question or issue is not urgent you might want to consider it. Or, if you wish, you can compose a handwritten missive and mail it to the company at:

The Co-operative Energy Customer Service

Warwick Technology Park


CV34 6DA

Can I Use This Number for Any Type of Question or Complaint?

Yes. Regardless of the reason you need to speak with someone at The Co-Operative Energy customer services this is the number to call. If your question or complaint is fairly routine chances are the person who answers your call will be able to help. If you have a more involved inquiry they may have to forward your call to a specialist.

Is diverse-energy.com Affiliated With This Company in Some Way?

No. We’re an entirely independent company focused on providing timely, expert information to UK consumers regarding alternative energy and how to integrate it effectively into their lives. We also happen to be customers ourselves and know how frustrating it can be to not get through to these big companies. The contact numbers we provide here come with no strings attached and are not provided with the knowledge or cooperation of any of the companies represented.