0843 509 2518

Calls cost 7p per minute plus your phone provider’s access charge. This is a call forwarding service provided by diverse-energy.com, we are in no way associated in any way with British Gas. We simply aim to provide British Gas Contact Number that will get you through to British Gas in the most fast and efficient way.

British Gas Customer Contact Number – 0800 048 0202

British Gas is the biggest of the Big Six energy conglomerates (British Gas, EDF, NPower, E.ON, Scottish Power and SSE) serving consumers in the UK. In the days of yore that would have been an impressive statement in and of itself but the fact is British Gas today is owned by an even larger company called Centrica which distributes gas and electricity throughout the British Isles and North America. In 2015 Centrica had revenues of £28 billion.

Because of their size however, it can sometimes be difficult getting through to the right person on the British Gas Customer Service Team. Getting through to a human in the British Gas customer service department and trying to get action on your bill or other issues can often take some time.

Typically when calling a company of this size you’re often asked to use an Interactive Voice Response system and make a selection by choosing a number, this can be confusing and can have you getting lost in a call queue listening to hold music. Here at Diverse-Energy.com we want to get you through to the right person as quickly as possible hence providing a contact no for British Gas 0843 509 2518.

Diverse Energy is no way associated with or claiming to be British Gas, we simply provide a communication directory service. We enjoy providing clear cut ways to get in contact with whichever company or brand is listed, al linformation can be found freely in the public domain.


Call the British Gas contact number on 0843 509 2518

British Gas Phone Numbers

Department Contact Number
General Enquiries 0800 048 0202
Account Enquiries 0333 202 9802
Switch to British Gas 0333 202 9505
Home top up number 0800 107 0188 
Calling from Abroad +44 113 298 0900
Textphone 18001 0800 072 8626


Who Are British Gas

The British Gas Corporation was formed in 1972 by order of the Gas Act of that year. That law called for the merger of all area gas boards and from this merger the British Gas Corporation was born. In 1986 the British Gas Corporation was privatized and in 1997 broken up into several constituent parts which gave us the British Gas we know today. British Gas is by far the largest energy supplier in the UK serving nearly half of British homes and a half million businesses. The company has nearly 30,000 employees in the UK alone.

Earlier this year British Gas announced they were closing their Oldbury call centre meaning there are now nearly 700 fewer people answering the phones for British Gas than there were last year. That can mean department and staff changes within the company, the existing British Gas customer service contact number you once had may also have changed so make sure you browse this page to find the right telephone number.


Reasons to Contact British Gas

Having the number one leading market position and having over 20 million customers in the UK there are a multitude of reasons as to why you may need to contact the British Gas Helpline:

  • Finding the best Gas & energy Tariff
  • Cover for your home
  • One off repairs (boiler, kitchen appliances, plumbing, home electrical)
  • Boiler and heating replacement
  • Annual boiler servicing
  • Home insurance
  • Information for landlords
  • Smart meters
  • Energy saving
  • Business gas & energy solutions
  • Complaints
  • Account and billing queries

To discuss any of the above and speak directly with a British Gas Customer Service Agent consult the above table.


British Gas Smart Meters

Frequently Asked Questions

What are the British Gas Call Centre opening hours?

To speak to an advisor you can call the main switchboard on 0333 202 9802, agents are available to take your calls Monday to Friday from 8am to 8pm and the British Gas weekend opening hours are on Saturday from 8am to 6pm.


Are There Other Ways to Get in Touch With British Gas?

Of course. British Gas have a number of contact forms on their website and if you choose to submit a question or complaint this way you can however be aware it can take over 24 hours for a response. 

British Gas Email Address: [email protected] 

British Gas Social Media: Twitter or Facebook

British Gas Address:

British Gas

PO Box 227


S98 1PD

You’ll likely hear back from someone within 1 week if you choose to contact by post. 


Can I Use This Number To Report a Power Outage?

Yes. If your power has gone out you’ll want to notify British Gas technical support immediately and get in touch with local authorities as well to inform them of the situation. While British Gas does not own the cables and towers that transport electricity they do need to know when things have gone wrong. So if you’re reading this on your smartphone in the dark give them a call on 0800 048 0202

If you can smell gas and need to report a gas leak you will need to call the National Gas Emergency Helpline 0800 111 999.


Can I Call This Number If There’s a Mistake on My Bill?

Yes. Don’t waste your life hanging on the line. We’ve done the heavy lifting for you to ensure this number will put you straight through to the British Gas complaints department and save you money in the process. 


Can I Use this Number to Get a Smart Meter Installed?

Yes. Smart meters are replacing old analogue meters and British Gas recommend that you have one installed if you’re switching to their services. If you are a current British Gas customer with a legacy meter they also recommend you upgrade. 


Can I Use This Number to Switch to British Gas?

Yes. If you’d like to switch your gas and electricity supplier from your current energy supplier you can call 0333 202 9505.


Is Diverse Energy Part of British Gas?

Diverse-energy.com is a completely independent company dedicated to providing UK consumers with:

  • Dependable, affordable contact numbers so that you can get through to the companies that play an important role in your daily life.
  • Comprehensive, expert information on alternative forms of energy and the companies that provide them.
  • Reliable information on how to power your business or home using alternative energy sources.
  • And much, much more.

We have no affiliation of any kind with the companies we provide contact numbers for. We’re here for you so you can enjoy a simpler, more convenient relationship with these important companies.